Terms and Conditions (T&C)

These Terms and Conditions (hereinafter, the "Terms") govern the distance contracting, through the website https://passas.io, of the individual legal consultation described in clause 2 (hereinafter, the "Virtual Consultation").

The service is provided under the trading name PASSAS by one of the firm's registered lawyers, whose identity and bar registration number are stated on the website. The identification details of the owner of the website are set out in the Legal Notice.

Any person contracting the Virtual Consultation outside the scope of their business or professional activity qualifies as a consumer for the purposes of Real Decreto Legislativo 1/2007, de 16 de noviembre (TRLGDCU). These Terms also apply to contracting between professionals or businesses, except for those provisions that the law expressly reserves to consumers.

2.1. The Virtual Consultation consists of the reservation of a sixty-minute slot in the diary of a registered PASSAS lawyer, during which that lawyer will be available to attend to the user by video conference through Google Meet, on the date and at the time chosen by the user during the booking process. The lawyer's sole obligation arising from the Virtual Consultation is to be available during that slot, on the stated platform.

2.2. Unless expressly agreed otherwise, the Virtual Consultation does not include:

(a) Reports, opinions or written documents of any kind;

(b) Drafting, review or amendment of contracts, court filings or out-of-court submissions;

(c) Representation or action before third parties, public authorities or courts;

(d) Subsequent follow-up of the matter.

3.1. Contracting takes place through the booking system integrated into the website, which uses Google Calendar to manage the diary and Stripe as a secure payment platform. The process comprises the following steps:

(a) Selection of an available date and time in the diary of the chosen lawyer;

(b) Completion of the booking form with the information requested;

(c) Review of the booking summary, the price and these Terms before confirming;

(d) Advance payment through the means made available by Stripe, which is a necessary condition for the booking to be confirmed;

(e) Receipt of confirmation by email, with the session details and the Google Meet access link.

3.2. The contract is concluded at the moment the system validates payment and the confirmation is issued by email, in accordance with Article 28 of Ley 34/2002. The user may retain that confirmation as evidence of the contract entered into; it will be sent in the language of the contract in accordance with paragraph 3.4.

3.3. The price of the Virtual Consultation, stating the applicable VAT rate, is displayed clearly and unequivocally before the booking is confirmed. The Provider may amend prices at any time, without retroactive effect on bookings already confirmed.

3.4. Language of the contract:

(a) In accordance with Article 27.1.d) of Ley 34/2002, the contract may be concluded in Spanish or in English.

(b) The language of the contract is the language in which these Terms are presented to the user at the moment of acceptance. The language in which the interfaces of the technology providers used for diary management and payment are displayed depends on the configuration of the user's own account and does not alter the language of the contract or the content of these Terms.

(c) These Terms are originally drafted in Spanish. The English version is a translation of the Spanish version, and both are permanently accessible on the website, each stating its respective date of update.

(d) In the event of any discrepancy between the two versions, the Spanish version in force on the date of contracting shall prevail. This rule does not deprive a user who qualifies as a consumer of the rights conferred by mandatory provisions of law, nor does it exclude the interpretation most favourable to the consumer provided for in Article 80.2 of Real Decreto Legislativo 1/2007.

(e) In all cases, the price, the scope of the service described in clause 2, the time limits and conditions set out in clause 4 and the payment conditions set out in this clause 3 correspond exactly in both versions.

4.1. Consumer's right of withdrawal. A user who qualifies as a consumer has a period of fourteen calendar days from the conclusion of the contract in which to exercise the right of withdrawal, in accordance with Articles 102 et seq. of the TRLGDCU. Once the session has taken place, the service has been fully performed and the right of withdrawal is extinguished.

4.2. Time limit for exercising withdrawal. For operational reasons inherent to the management of a professional diary, withdrawal may only be exercised up to twenty-four hours before the start of the reserved time slot. After that point, the slot is definitively blocked in the lawyer's diary and no refund is due.

4.3. How to exercise withdrawal. Withdrawal must be communicated exclusively by email to hola@passas.io, stating the user's name and the date and time of the booking. Cancellation carried out through Google Calendar does not in itself trigger the refund procedure.

4.4. Effect of withdrawal exercised in time. Where withdrawal is exercised in due time and form, the Provider will refund the full amount paid within a maximum of fourteen calendar days, using the same means of payment used for contracting.

4.5. Cancellation attributable to the Provider. If the Virtual Consultation cannot take place for reasons attributable to the Provider or to any of its lawyers, the user is entitled, at the user's option, to rescheduling at no additional cost or to a full refund of the amount paid.

4.6. No right to a refund in other cases. Non-attendance at the session, technical problems attributable to the user and cancellation outside the time limit set out in paragraph 4.2 give rise to no right to a refund or to rescheduling.

4.7. Non-consumer clients. The regime set out in paragraphs 4.1 to 4.4 does not apply to those contracting within the scope of their business or professional activity.

5.1. The user undertakes to:

(a) Provide truthful, complete and sufficient information about the matter to be consulted;

(b) Connect punctually to Google Meet on the date and at the time reserved;

(c) Not record, reproduce or distribute the Virtual Consultation by any means without the Provider's express written authorisation.

5.2. The Virtual Consultation is held through Google Meet. On confirming the booking, the user declares that they are familiar with this format and have the technical means necessary to hold it, including a compatible device, a stable internet connection and a working microphone and camera. The Provider accepts no liability arising from the absence or insufficiency of those means for reasons attributable to the user.

6.1. The Virtual Consultation may be recorded and processed by means of artificial intelligence tools, in particular Google's Gemini, in order to generate a session report. This functionality is strictly optional and requires the user's prior, express and informed consent, which will be obtained separately before the session begins.

6.2. If the user gives consent, the report generated will be sent to the email address provided at the time of booking. The provision of the Virtual Consultation is in no case conditional upon acceptance of this functionality.

6.3. The processing of personal data arising from this functionality is governed by the Privacy Policy available on the website.

7.1. The information provided by the user in connection with the Virtual Consultation is subject to the duty of confidentiality inherent to the practice of law, in accordance with Article 542.3 of the Ley Orgánica del Poder Judicial and with the Código Deontológico de la Abogacía Española. The Virtual Consultation does not in itself create a formal lawyer-client engagement, but the duty of confidentiality applies from first contact.

7.2. If the lawyer identifies, before or during the Virtual Consultation, a conflict of interest preventing them from attending to or continuing the session, this will be communicated to the user immediately. In that case, the Provider will refund the full amount paid, regardless of whether the session had begun.

7.3. The user may request the execution of an enhanced confidentiality agreement (NDA) prior to the Virtual Consultation, at no additional cost, by writing to hola@passas.io with the following details: full name, type and number of identification document, and full postal address. The NDA will be sent before the session begins.

The Virtual Consultation does not oblige the Provider to put forward an engagement proposal or to carry out a viability assessment of the matter. Where the Provider considers the matter viable, the engagement proposal will be made through the firm's internal channels, outside the website, and will be documented in a separate Engagement Letter which will govern the terms of the professional relationship in full. These Terms do not apply to any professional engagement arising from the Virtual Consultation.

The Virtual Consultation is provided as an obligation of means, in no case as an obligation of result. The Provider does not guarantee any specific legal outcome or the viability of the matter consulted. The Provider's liability towards the user is governed by the Estatuto General de la Abogacía Española and by the applicable rules on professional civil liability.

In accordance with Regulation (EU) No 524/2013, the user is informed of the existence of the European Commission's online dispute resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr. For prior complaints, the user may write to hola@passas.io.

These Terms are governed by Spanish law. For the resolution of disputes, the parties submit to the Juzgados y Tribunales de Granada, without prejudice to any mandatory forum available to the user in his or her capacity as a consumer under the applicable rules.

The Provider may amend these Terms at any time. Amendments will be published on the website stating their date of entry into force. Each instance of contracting will be governed by the Terms in force at the moment the booking is confirmed.