These Terms and Conditions (hereinafter, the "Terms") govern the distance contracting, through the website https://passas.io, of the Virtual Consultation and the Written Opinion described in clause 2 (hereinafter, jointly, the "Consultation").
The service is provided under the trading name PASSAS by one of the firm's registered lawyers, whose identity and bar registration number are stated on the website. The identification details of the owner of the website are set out in the Legal Notice.
Any person contracting the Consultation outside the scope of their business or professional activity qualifies as a consumer for the purposes of Real Decreto Legislativo 1/2007, de 16 de noviembre (TRLGDCU). These Terms also apply to contracting between professionals or businesses, except for those provisions that the law expressly reserves to consumers.
2.1. The Virtual Consultation consists of the reservation of a sixty-minute slot in the diary of a registered PASSAS lawyer, during which that lawyer will be available to attend to the user by video conference through Google Meet, on the date and at the time chosen by the user during the booking process. The lawyer's sole obligation arising from the Virtual Consultation is to be available during that slot, on the stated platform.
2.2. Unless expressly agreed otherwise, the Virtual Consultation does not include:
(a) Reports, opinions or written documents of any kind;
(b) Drafting, review or amendment of contracts, court filings or out-of-court submissions;
(c) Representation or action before third parties, public authorities or courts;
(d) Subsequent follow-up of the matter.
2.3. The Written Opinion consists of a registered PASSAS lawyer reading the matter set out by the user in the website form and the document accompanying it, and sending to the email address provided by the user a written opinion signed by that lawyer, as a PDF, within the two working days following payment. The user may provide a single document (PDF, image or text, up to 10 MB; several photographs are combined into one PDF) or set out the matter without a document. The opinion is given on the information and the document provided when contracting. It does not include the drafting, review or amendment of documents, representation or action before third parties, public authorities or courts, or any subsequent answers or follow-up.
2.4. Assignment of the lawyer. Once payment is validated, the matter is offered to the firm's lawyers and is taken on by the first one to accept it. At that moment the user receives by email the name and bar registration number of the lawyer who will handle the matter and the delivery deadline. If no lawyer accepts the matter within twenty-four hours of payment, whether because of a conflict of interest, lack of availability or any other reason, the request is deemed declined and the amount is refunded in full and automatically by the same means of payment, of which the user is informed by email. A declined request implies no assessment of the matter.
3.1. Contracting of the Virtual Consultation takes place through the booking system integrated into the website, which uses Google Calendar to manage the diary and Stripe as a secure payment platform. The process comprises the following steps:
(a) Selection of an available date and time in the diary of the chosen lawyer;
(b) Completion of the booking form with the information requested;
(c) Review of the booking summary, the price and these Terms before confirming;
(d) Advance payment through the means made available by Stripe, which is a necessary condition for the booking to be confirmed;
(e) Receipt of confirmation by email, with the session details and the Google Meet access link.
3.2. The contract is concluded at the moment the system validates payment and the confirmation is issued by email, in accordance with Article 28 of Ley 34/2002. The user may retain that confirmation as evidence of the contract entered into; it will be sent in the language of the contract in accordance with paragraph 3.4.
3.3. The price of the Consultation, stating the applicable VAT rate, is displayed clearly and unequivocally before contracting is confirmed. The Provider may amend prices at any time, without retroactive effect on contracts already confirmed.
3.4. Language of the contract:
(a) In accordance with Article 27.1.d) of Ley 34/2002, the contract may be concluded in Spanish or in English.
(b) The language of the contract is the language in which these Terms are presented to the user at the moment of acceptance. The language in which the interfaces of the technology providers used for diary management and payment are displayed depends on the configuration of the user's own account and does not alter the language of the contract or the content of these Terms.
(c) These Terms are originally drafted in Spanish. The English version is a translation of the Spanish version, and both are permanently accessible on the website, each stating its respective date of update.
(d) In the event of any discrepancy between the two versions, the Spanish version in force on the date of contracting shall prevail. This rule does not deprive a user who qualifies as a consumer of the rights conferred by mandatory provisions of law, nor does it exclude the interpretation most favourable to the consumer provided for in Article 80.2 of Real Decreto Legislativo 1/2007.
(e) In all cases, the price, the scope of the service described in clause 2, the time limits and conditions set out in clause 4 and the payment conditions set out in this clause 3 correspond exactly in both versions.
3.5. Contracting of the Written Opinion comprises the following steps: (a) setting out the matter in the website form, with the document the user chooses to provide, which is transferred to the Provider's storage before payment; (b) assignment of a reference to the matter, which appears in all subsequent communications; (c) express acceptance of these Terms and advance payment on the Stripe payment page; (d) receipt of the payment receipt and, once a lawyer has accepted the matter, of the assignment email described in paragraph 2.4. The contract is concluded upon validation of the payment, in accordance with Article 28 of Ley 34/2002. Requests whose payment is not completed are not processed. If the document cannot be transferred because of a technical failure, the user may send it to hola@passas.io quoting the reference, and the delivery deadline will run from its receipt.
4.1. Consumer's right of withdrawal. A user who qualifies as a consumer has a period of fourteen calendar days from the conclusion of the contract in which to exercise the right of withdrawal, in accordance with Articles 102 et seq. of the TRLGDCU. Once the session has taken place, the service has been fully performed and the right of withdrawal is extinguished.
4.2. Time limit for exercising withdrawal. For operational reasons inherent to the management of a professional diary, withdrawal may only be exercised up to twenty-four hours before the start of the reserved time slot. After that point, the slot is definitively blocked in the lawyer's diary and no refund is due.
4.3. How to exercise withdrawal. Withdrawal must be communicated exclusively by email to hola@passas.io, stating the user's name and the date and time of the booking. Cancellation carried out through Google Calendar does not in itself trigger the refund procedure.
4.4. Effect of withdrawal exercised in time. Where withdrawal is exercised in due time and form, the Provider will refund the full amount paid within a maximum of fourteen calendar days, using the same means of payment used for contracting.
4.5. Cancellation attributable to the Provider. If the Virtual Consultation cannot take place for reasons attributable to the Provider or to any of its lawyers, the user is entitled, at the user's option, to rescheduling at no additional cost or to a full refund of the amount paid. The same applies to a Written Opinion that no lawyer accepts within the period set out in paragraph 2.4, the amount of which is refunded automatically.
4.6. No right to a refund in other cases. Non-attendance at the session, technical problems attributable to the user and cancellation outside the time limit set out in paragraph 4.2 give rise to no right to a refund or to rescheduling.
4.7. Non-consumer clients. The regime set out in paragraphs 4.1 to 4.4 does not apply to those contracting within the scope of their business or professional activity.
4.8. Withdrawal in the Written Opinion. A user who qualifies as a consumer expressly requests that performance begin before the withdrawal period ends and acknowledges that, once the opinion has been sent, the service has been fully performed and the right of withdrawal is extinguished, in accordance with Article 103(a) of the TRLGDCU. Until then the user may withdraw by writing, quoting the reference of the matter, to hola@passas.io, with a full refund within a maximum of fourteen calendar days by the same means of payment.
5.1. The user undertakes to:
(a) Provide truthful, complete and sufficient information about the matter to be consulted and, in the Written Opinion, the document on which the opinion depends;
(b) Connect punctually to Google Meet on the date and at the time reserved;
(c) Not record, reproduce or distribute the Virtual Consultation by any means without the Provider's express written authorisation.
5.2. The Virtual Consultation is held through Google Meet. On confirming the booking, the user declares that they are familiar with this format and have the technical means necessary to hold it, including a compatible device, a stable internet connection and a working microphone and camera. The Provider accepts no liability arising from the absence or insufficiency of those means for reasons attributable to the user.
6.1. The Virtual Consultation may be recorded and processed by means of artificial intelligence tools, in particular Google's Gemini, in order to generate a session report. This functionality is strictly optional and requires the user's prior, express and informed consent, which will be obtained separately before the session begins.
6.2. If the user gives consent, the report generated will be sent to the email address provided at the time of booking. The provision of the Virtual Consultation is in no case conditional upon acceptance of this functionality.
6.3. The processing of personal data arising from this functionality is governed by the Privacy Policy available on the website.
6.4. In the Written Opinion, the lawyer may rely on artificial intelligence systems to process the information and the document provided, to obtain analysis and documentary references, and to lay out the opinion and draft parts of it. Everything produced with that assistance is reviewed by the lawyer who signs the opinion before it is sent, and the legal judgement and professional responsibility are exclusively theirs. The systems used do not use the user's data to train models, in accordance with the Artificial Intelligence Policy available on the website.
7.1. The information provided by the user in connection with the Consultation is subject to the duty of confidentiality inherent to the practice of law, in accordance with Article 542.3 of the Ley Orgánica del Poder Judicial and with the Código Deontológico de la Abogacía Española. The Consultation does not in itself create a formal lawyer-client engagement, but the duty of confidentiality applies from first contact.
7.2. If the lawyer identifies, before or during the Consultation, a conflict of interest preventing them from attending to or continuing it, this will be communicated to the user immediately. In that case, the Provider will refund the full amount paid, regardless of whether performance had begun.
7.3. The user may request the execution of an enhanced confidentiality agreement (NDA) prior to the Virtual Consultation, at no additional cost, by writing to hola@passas.io with the following details: full name, type and number of identification document, and full postal address. The NDA will be sent before the session begins.
The Consultation does not oblige the Provider to put forward an engagement proposal or to carry out a viability assessment of the matter. Where the Provider considers the matter viable, the engagement proposal will be made through the firm's internal channels, outside the website, and will be documented in a separate Engagement Letter which will govern the terms of the professional relationship in full. These Terms do not apply to any professional engagement arising from the Consultation.
The Consultation is provided as an obligation of means, in no case as an obligation of result. In the Written Opinion, the lawyer answers solely on the basis of the information and the document provided by the user, who is responsible for their accuracy and sufficiency. The Provider does not guarantee any specific outcome or the viability of the matter consulted. The Provider's liability towards the user is governed by the Estatuto General de la Abogacía Española and by the applicable rules on professional civil liability.
In accordance with Regulation (EU) No 524/2013, the user is informed of the existence of the European Commission's online dispute resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr. For prior complaints, the user may write to hola@passas.io.
These Terms are governed by Spanish law. For the resolution of disputes, the parties submit to the Juzgados y Tribunales de Granada, without prejudice to any mandatory forum available to the user in his or her capacity as a consumer under the applicable rules.
The Provider may amend these Terms at any time. Amendments will be published on the website stating their date of entry into force. Each instance of contracting will be governed by the Terms in force at the moment of contracting.
Every time someone acquires a product or service through your website, they are entering into a contract with you in the full sense of the Código Civil. The T&C are that contract: they fix the exact scope of what you offer, the payment and cancellation conditions, the dispute resolution mechanisms and the governing law. In Spain, Ley 34/2002 and Real Decreto Legislativo 1/2007 require this information to be accessible and clear before the order is confirmed; operating without it is not a formal irregularity but real exposure to administrative penalties and to the ineffectiveness of the very conditions you believed you had agreed.
A generic template is drafted for an abstract business model that probably does not match yours in the respects that matter most: whether you sell SaaS subscriptions, whether you handle recurring payments, whether your platform acts as a marketplace between third parties, or whether you offer services with artificial intelligence components. Where the text does not describe precisely what you actually do, the courts construe the gaps against the party who drafted the contract, which is you. A template written for another business, another jurisdiction or an earlier version of the law may breach specific obligations that yours does generate, without you knowing until someone brings a claim.
Without valid T&C, any dispute over cancellations, refunds, misuse of the platform or consumer complaints is resolved by applying the statutory minimums that the law sets by default, which are usually more favourable to the user than what you would have agreed voluntarily. The AEPD can penalise deficiencies in data protection information; the Agencia Española de Consumo can act on breaches of the LSSI or the TRLGDCU; and a user who claims not to have been properly informed before contracting is, in many cases, entitled to withdraw even outside the ordinary time limit. The harm is rarely the penalty itself: it is the time, reputation and money lost in proceedings that could have been avoided.
A digital business rarely has a single legal obligation: if you collect personal data you have the GDPR; if you sell to consumers you have the TRLGDCU and the LSSI; if you offer services with artificial intelligence components you have the AI Act; if you operate as an intermediary between parties you have the DSA. Useful T&C identify precisely which body of rules applies to each part of the service and translate that into concrete clauses, so that the document works as a first line of defence against any claim. The difference between T&C that protect and T&C that merely look compliant tends to become apparent exactly when it matters most: in the first real dispute.
The T&C are usually the longest and most technically demanding document in the pack: they have to cover the contracting process, payment and cancellation conditions, the withdrawal regime, the limits of liability and the dispute resolution mechanisms, all adapted to the client's specific business model. We draft them alongside the legal notice, the privacy policy, the DPA and, where the model requires it, the AI Statement, so that the set is coherent and no document contradicts another. The starting point is a €90 video consultation, credited against the fees if an engagement is ultimately formalised.
